Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet. Cloud services is a broad term, referring primarily to hosted data services that are run and accessed over an Internet infrastructure. Until recently, these services have been primarily used for data, but with the evolution of VoIP (voice over Internet protocol), voice has become a key part of cloud services.

Cloud communications providers deliver voice and data communications applications and services, hosting them on servers that the providers own and maintain, giving their customers access to the “cloud.” Because they only pay for services or applications they use, customers have a more cost-effective, reliable and secure communications environment, without the headaches associated with more conventional phone systems.

Companies can cut costs with cloud communications services while receiving additional features. Cloud-based providers have demonstrated that a cloud-based platform can be just as effective as a software-based platform, but at a much lower cost. Voice services delivered from the cloud increases the value of hosted telephony, as users can equally well turn to a cloud-based offering instead of relying on a facilities-based service provider for hosted VoIP. This expands their options beyond local or regional carriers.

In the past, businesses have been able to do this for their IT data services, but not for their telecommunications needs. Cloud communications is attractive because the cloud can now become a platform for voice, data and video. Most hosted services have been built around voice, and are usually referred to as hosted VoIP. The cloud communications environment serves as a platform upon which all these modes can seamlessly work as well as integrate.

Digerati's Only in the Cloud Solution

Do you have a phone system on your premise? Do you need to call your phone system provider when… you add a line, move a phone, or just to change an extension? Digerati’s Only in the Cloud hosted communications platform replaces your traditional phone system with an easy to use platform, which is completely off-premise and in the cloud.

Our hosted platform provides advanced call routing services without you needing to handle any technical aspects of your communication system. Our system offers a wide variety of additional features, such as customized greetings with sophisticated IVR (Interactive Voice Response) messages, music on hold, voicemail to email, call forwarding, simultaneously ring to multiple phones at once, conference calling, call recording, click to call, and others.

Letting Digerati host your communications makes advanced technology features available for even small businesses. For more information about features please click here.